We have remained in an extremely competitive business by keeping clients happy since 2000. Here are the details on our Guarantees and Refund Policies:
We assure you that we do what we can to resolve problems and make you happy. However, in the very rare instance where we cannot, we're going to assist you in your smooth transition elsewhere.
- NO PRICE INCREASES. We won't raise our regular prices for the next decade for your domain name and related hosting and email, except for increases caused by ICANN. We don't think that anyone else matches that offer.
- HOSTING. We control all aspects of the hosting service and will give you a full refund if you cancel at any time during the first 14 days and a pro-rated refund if you cancel hosting services later. If you want to pick a different hosting service, we'll tell you how to download your files and make the changes necessary with your domain name for the new hosting service.
- EMAIL. We control the email service and it's our pleasure to give you a full refund if you cancel at any time during the first 14 days and a pro-rated refund if you cancel email services later. If you want to pick a different email service, we'll tell you how to download your emails and make the changes necessary with your domain name for the new email service.
- DOMAIN NAMES. Domain names are controlled by Internet Corporation for Assigned Names and Numbers (ICANN) and as such, we cannot issue you a refund on a domain name purchase because we cannot unregister a domain name and receive back the fee we paid. However, if you're not satisified with our service, you control the domain name and we'll provide you with whatever you need to move it to a different ICANN registrar.
- Uptime Guarantee We are very happy to guarantee that our servers will have a 99.9% up-time for any given month, and should that not occur, we will give you additional hosting, for free, equal to 10 times the length of time that we fell below this standard. As a matter of fact, in the history of the company, we have always met this 99.9% up-time standard.